Charges

The threshold is tested on the amount you actually pay, after any coupon has been applied. Your cart tells you how much more to add to reach free shipping, and updates the moment anything changes.

Dispatch

• Orders placed before 1:00 PM on a working day are dispatched the same day
• Orders placed after 1:00 PM are dispatched the next working day
• We do not dispatch on Saturdays, Sundays or public holidays. An order placed on Saturday afternoon leaves on Monday

Every product page and the checkout show a live dispatch estimate, so you can see before paying whether your order goes out today.

Delivery times

Once dispatched, delivery generally takes:

• Punjab and neighbouring states — 2 to 4 working days
• Rest of India — 4 to 7 working days
• Remote and hill areas, and the North East — up to 10 working days

These are courier estimates, not guarantees. Weather, strikes and local disruptions affect them and are outside our control.

Tracking

You will get a WhatsApp message from Vapika the moment your parcel is booked, with the tracking number and a link. You do not need an account or a password to use it.

Messages come from Vapika, on our own number — not from the courier under someone else's name.

Payment options

Pay online

UPI, cards, net banking and wallets, through our payment partners. Nothing to pay on delivery.

Partial COD

On eligible orders you can pay a small advance online and the balance in cash when the parcel arrives.

• Available on orders between ₹300 and ₹1,500
• Advance is 30% of the order value, minimum ₹100
• A ₹50 COD handling fee applies and is collected online with the advance
• The rest is paid in cash to the delivery agent

Please read before choosing partial COD. If you refuse the parcel or are unavailable and it returns to us, the advance is not refunded. It covers the shipping we have already paid in both directions. If we are the reason the parcel does not reach you, you get every rupee back. Full details on our refund policy page.

Address changes

Message us on WhatsApp as soon as you spot a mistake. We can correct an address up until the parcel is booked with the courier — usually a few hours. Once it is booked, we cannot change it.

Serviceability

We deliver to most pincodes in India. If yours is not serviceable by our courier partners, checkout will tell you, and you are welcome to message us — we can often send it by India Post instead.

If something goes wrong

Parcel damaged on arrival, wrong item, or nothing delivered despite the tracking saying otherwise — message us on WhatsApp within 48 hours with your order number and a photo if there is something to photograph. We will sort it out.