Returns and refunds

Short version: we do not take returns on food, and we do refund you in full if your order never reaches you.

We do not accept returns

Everything we sell is a consumable food product. Once a pack has left our hands and reached you, we cannot verify how it has been stored or handled, and we cannot resell it to anybody else. For food safety reasons, we do not accept returns and do not offer refunds or exchanges on delivered orders, including where you have simply changed your mind or do not care for the taste.

We would rather say this plainly than bury it. If you are unsure about a blend, order the smaller pack first, or message us and we will tell you honestly what it tastes like.

When we do refund you

Refunds are issued when the goods never reached you.

Situation	What happens
You paid online, and the parcel could not be delivered and came back to us	Full refund, to the original payment method
You paid online, and we cancelled the order before dispatch	Full refund
Partial COD, and we could not deliver — unserviceable pincode, courier failure, stock issue	Advance refunded in full
Partial COD, and you refused the parcel or were unreachable	Advance is not refunded — see below

Partial COD: what happens to your advance

If you refuse the parcel, or cannot be reached for delivery, and it returns to us, your advance is not refunded.

We are not keeping it as a penalty. When you place a partial-COD order we pack it, book it and pay the courier to carry it to you — and when it is refused we pay again for it to come back. The advance covers that. It is why the advance exists.

If the parcel does not reach you for any reason that is ours — we could not ship to your pincode, the courier lost it, we ran out of stock, we cancelled the order — you get every rupee back, including the COD handling fee.

This is stated at checkout before you choose partial COD, and again in your order confirmation. If it is not clear, ask us before ordering rather than afterwards.

Damaged, wrong or missing items

If your parcel arrives damaged, contains the wrong item, or is missing something, message us on WhatsApp within 48 hours of delivery with:

Your order number
A photo of the parcel as it arrived, and of the item

We will replace it or refund it. This is not a returns process — we will not usually ask you to send anything back — and it is handled case by case rather than being an automatic entitlement.

Cancelling an order

Orders cannot be cancelled from your account. If you need to cancel, message us on WhatsApp immediately — we can usually stop an order any time before it is booked with the courier, which is typically a few hours. After that it is on its way and cannot be recalled.

How refunds are paid

Refunds go back to the original payment method — the same UPI ID, card or account you paid from. We cannot redirect a refund elsewhere
Once approved, we process it within 2 working days
Your bank or UPI provider then takes 5 to 7 working days to show it. That part is not in our hands
You will get a WhatsApp message from us when the refund is sent
Where an invoice was already raised, we issue a credit note against it

Questions

Anything unclear, ask before you order rather than after. Contact us or message +91 75890 29204 on WhatsApp.