How to ask

Any one of these is enough. You do not need to give a reason.

• WhatsApp. Reply DELETE to any message from us, or message +917589029204.
• Email. Write to support@vapika.in from the address on your account, or from any address if you tell us the phone number you ordered with.
• From your account. Sign in and use My Account → Delete my account.

We will ask you to confirm from the phone number on the account before we delete anything. That is not a delay tactic — without it, anybody who knows your number could erase your order history.

What we delete

Within 30 days of your confirmed request:

• Your name, email address and saved delivery addresses
• Your account and the ability to sign in
• Your WhatsApp conversation history with us, and your marketing consent
• Any abandoned carts, browsing and wishlist data
• Your reviews, or the name on them — your choice, see below

Once this is done, we cannot recover it. If you order again afterwards, you start as a new customer.

What we have to keep, and why

Tax invoices and the order records attached to them. We are a GST-registered business in India. Section 36 of the CGST Act requires us to retain invoices and the underlying records for 72 months from the due date of the annual return for the year concerned. We cannot delete these on request, and neither can any other registered seller in India.

What that record contains is only what an invoice must contain:

• Your name and the delivery address the goods went to
• What was bought, the amount, the tax charged and the date

It is kept for tax purposes and nothing else. After deletion it is not linked to any account, is not used for marketing, is not used to build a profile of you, and you will not be contacted from it. When the retention period expires it is deleted.

Payment records. Our payment providers keep their own transaction records under their own legal obligations. We never hold your card or UPI details, so there is nothing of that kind for us to delete.

Your reviews

Tell us which you would prefer and we will do it: remove the review entirely, or keep the review and remove your name from it. If you do not say, we remove the name and keep the review, because other customers relied on it when deciding what to buy.

WhatsApp messages

We delete our copy of the conversation. Messages already delivered to your phone stay on your phone until you delete them there, and Meta holds its own records under WhatsApp's privacy policy, which we do not control.

If you only want the promotional messages to stop and would rather keep your account and order history, you do not need to delete anything. Reply STOP to any message, or tap Stop promotions. Order and delivery updates continue, because those are about something you bought.

How long it takes

Within 30 days of your confirmed request, and usually within a few working days. We will confirm on WhatsApp or by email when it is done. If anything could not be deleted, we will tell you what and why rather than leaving you to assume.

If there is an order in progress, we will complete or cancel it first — deleting the address mid-delivery would leave a parcel nobody can deliver.

Contact

Narinder Kaur, trading as Vapika
Email support@vapika.in · WhatsApp +917589029204
Monday to Friday, 10 AM - 5 PM IST

If you are not satisfied with how we handled your request, write to us again and mark it escalation. We would rather resolve it than have you take it further.